FAQ

Find quick answers to the most common questions about our products, orders, delivery, and returns. We’ve gathered everything you need to make your shopping experience smooth and stress-free.

  • You can reach us via:

  • We prioritize responsible sourcing and work with manufacturers who follow sustainable forestry and ethical production practices whenever possible.

  • Yes. Our team is happy to assist with product recommendations and styling advice to help you create a cohesive living space.

  • Orders can be modified or canceled within 24 hours of purchase. After that, the order may already be processed for shipment.

  • We recommend:

    • Dusting wooden surfaces regularly with a soft cloth
    • Using coasters and placemats to protect finishes
    • Cleaning upholstery with a fabric-safe cleaner
    • Avoiding direct sunlight exposure for prolonged periods

    Care instructions are included with each product.

  • Yes. All furniture pieces include a 2-year manufacturer's warranty covering structural defects and manufacturing faults.

  • We offer a 14-day return policy on unused items in their original packaging. Custom-made products may not be eligible for return unless damaged or defective.

  • Yes. For selected items, we offer fabric and wood finish samples to help you choose the perfect variant before purchasing.

  • We carefully select high-quality materials such as solid oak and walnut wood, engineered wood with durable finishes, premium woven fabrics and velvet upholstery, powder-coated steel frames, and high-density comfort foam.

    Material details are always listed on each product page.

  • Some items arrive fully assembled, while larger pieces (beds, dining tables, wardrobes) may require light assembly. Clear instructions and all necessary hardware are included.

  • Yes. We ship across the European Union. Shipping fees and estimated delivery times are calculated at checkout based on your location.

  • Delivery typically takes 3–7 business days for in-stock items within the EU. Custom or made-to-order products may require 2–4 weeks. You’ll receive tracking details once your order ships.

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